Intelligence ON

vol.1 | issue1

The Next-Generation
Workspace Will Revolve Around Mobility &

Today’s Corporate Workspace Environment is changing rapidly.

Many enterprises focus on providing employees with a flexible workspace that provides ubiquitous access to corporate resources and services – through any device and from any location.

Factors driving demand for workspace flexibility include the growing number of employees who expect to use their own
personally selected – and often personally owned – mobile devices, laptops, and other technologies at work.

Additionally, many enterprises are implementing a variety of mobility, virtualization, and security solutions to improve employee productivity and to facilitate collaboration between and among their partners, customers, and suppliers across the globe.

In April 2012, Cisco Systems Commissioned Forrester Consulting

to conduct a study to better understand mobility, virtualization, and other technology initiatives enterprises are implementing to improve the productivity and flexibility of employees. Key focus areas included the benefits, challenges, and timelines for implementing workspace initiatives such as bring-your-own-device (BYOD) programs and collaboration, desktop virtualization, application virtualization, and security solutions. The study methodology was in-depth online surveys of 325 global information technology (IT) senior-level decision-makers in the US, Europe, and China. All of the study participants were either final decision-makers of part of a team of decision-makers addressing client services or mobility initiatives in their organization. Key findings from this study include:

A new generation of workers requires IT policies and practices that
support mass mobility.

To support a distributed workforce, an agile and flexible model and common practices must be established to enable collaboration and leverage employee skill sets. The profile of the workforce is changing
dramatically. Employees entering the workforce are increasingly mobile and technically savvy. In addition,

many employees expect the corporate IT
department to provide them with the flexibility to use their own devices for
work-related activities to facilitate collaboration

with each other.

Consumerization and mobility momentum drive technical and security requirements.

More than one-third of employees are bringing technology to work to augment company-issued technology solutions

, and

nearly half of firms are implementing BYOD programs to support employee-owned devices.

This fragmented device and application landscape drives corporate demand for security solutions, including access control, data-encryption, password protection, and antivirus solutions. Virtual desktop and application virtualization solutions are also in high demand to help firms control the digital workspace and secure corporate data and intellectual property.

New delivery models and management strategies help firms
cost-effectively support these initiatives.
Many organizations are planning to use cloud-based deployment to enable cost-efficient, self-service delivery of IT services including software-as-a-service (SaaS), mobile apps, desktop-
as-a-service, and security-as-a-service. In addition,

many IT organizations are documenting formal policies and procedures to guide the deployment of and support for BYOD programs

and to control the distributed workspace.


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